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Resume Sample

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X City, AL 33330 • Phone: 720-555-0000 • email:

Customer Service Professional Seeking Career Change

Detail-oriented customer service professional with over seven years’ experience seeking an opportunity in the field of banking. Set to graduate from Troy University with an Associate’s Degree in General Business in May 2018. An excellent team player with exceptional interpersonal communication skills with co-workers and clients alike. Proven ability to manage business transactions while establishing rapport with customers. Reliable and driven, with strong time management and prioritization abilities.

Key Qualifications

  • Cash management: Cash handling, customer service, balance drawer, petty cash, and placing orders.
  • Customer Service: Courteous and professional with over 7 years’ experience in a variety of settings.
  • Cash Management: Always ensure cash is counted correctly and transactions are documented effectively.
  • POS Systems: Strong understanding of POS systems and proper operation procedure.
  • Interpersonal Communication: Strive to ensure customer satisfaction in every interactions
  • Computer proficiency: Proficient operation of Microsoft Office Suite.

  • Documentation: Efficient and accurate record keeping.

Summary of Skills

  • Customer service
  • Cash Handling
  • Data Entry
  • Self-motivated

  • Teamwork
  • Microsoft office Suite
  • Keyboarding
  • Time Management
  • Detail-Oriented
  • Analytical Skills
  • Professional Experience
  • Server | Cracker Barrel | Montgomery, AL 7/2015-Present

  • Responsible for taking customer orders accurately and efficiently, entering orders into the POS system, and management of cash and card transactions.
  • Made recommendations to customers to promote additional sales.
  • Routinely supports other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members.
  • Server | Outback Steakhouse| Montgomery, AL 6/2014-4/2015
  • Responsible for food preparation and serving customers accurately and efficiently.
  • Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices.
  • Inventoried and restocked items throughout the day.
  • Cashier | Phenix Food Service | Phenix City, AL 5/2012-7/2013
  • Responsible for cash management, entering orders into POS system, store cleanliness, and ensuring customer satisfaction.
  • Trained new cashiers on point of sale procedures and general store operations.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems.
  • Cashier | Kentucky Fried Chicken | Phenix City, AL 8/2011-5/2012
  • Responsible for taking customer orders accurately and efficiently, entering orders into the POS system, and management of cash and card transactions.

  • Responsible for accurately counted and balanced register at the start and end of every shift.
  • Education
  • Ongoing Global Business
  • Troy University | Phenix City, AL 8/2016-5/2018
  • Transit Student in Business
  • Chattahoochee Valley Community College | Phenix City, AL 8/2015-5/2016
  • Business Administration
  • Auburn University at Montgomery | Montgomery, AL 8/2013-5/2015
  • High School Diploma
  • Central High School | Phenix City, AL 5/2013
  • References Available upon Request

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